Privacy Policy

Last updated: October 01, 2024

This Privacy Policy describes how SFC SA (the “Website”, “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or submit forms on www.sfc-sa.co.za (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Site, whether you are a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

Information We collect from You

SFC SA collects and processes your personal information in accordance with this privacy policy. This policy provides you with information regarding our obligations and your rights in compliance with the Protection of Personal Information Act (POPI Act).

We may also collect cookies from your computer which enable Us to tell when you use the Site and also to help customise your Site experience. As a general rule, however, it is not possible to identify you personally from Our use of cookies.

Information that you provide to us directly might include personal information such as your name, email address, postal address, school, telephone number and other personal details.

Purpose of collection

We collect Personal Information to provide you with the best service experience possible on the Site and to keep in touch with You about developments in Our business should you have given us permission to do so.

We may disclose your Personal Information to the school(s) attended by your child(ren) or guardian(s) in order for Us to collaborate with the school(s) in support of the welfare and charitable objectives of Our business.

We customarily only disclose Personal Information to Our service providers who assist Us in operating the Site. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using Our Site, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if We have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from Us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button or link.

How We get the personal information and why We have it

We are using your personal data to provide you with details of our organisation, news and updates. You are free to withdraw this consent at any time.

We respect your privacy at all times. Your information will never be disclosed or shared with others without your consent, unless required to do so by law.

Most of the personal information we process is provided to us directly by you. We also receive personal information indirectly, from the following sources and in the following scenarios:

  • From WhatsApp groups offering support and volunteering which you have joined
  • Subscriptions to services, including Substack for newsletter subscriptions
  • Using tools on our website where you enter your details

Under the POPI Act, the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting info@sfc-sa.co.za.
  2. We have a vital interest.
  3. We need it to perform a public task.
  4. We have a legitimate interest.

How we store your personal information

Your information is securely stored. We will only retain personal information for as long as is necessary. For further details on our data retention periods please contact us at info@sfc-sa.co.za. We will then dispose your information by deleting all personal information from our platform. If you opt out or unsubscribe from SFC we remove your information within 24 hours.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@sfc-sa.co.za if you wish to make a request.

Complaint procedure

If you have a complaint concerning the manner in which We maintain the privacy of your Personal Information, please contact Us at info@sfc-sa.co.za.

All complaints will be considered by our privacy officer and We may seek further information from you to clarify your concerns. If We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem.